Mohsin Rasool - IAM & IGA Consultant

Market Samurai – Great Customer Support

by

Hi,

I remember listening Bob, Founder of Godaddy, say this, “Anyone can sell domains or hosting, it is the customer support where you can WIN the hearts and make them your repeat business. Make them free source of viral word-of-mouth advertising for your biz.”

Just this week a company won my heart and did what was way beyond you can expect from a software company of their caliber.

Their product is also great you all know: Market Samurai!
Now It is not about the product but about their business customer support.

I have been using their software on trail, and trail was expiring soon. I wanted to buy the full version but…. Sorry only Paypal accepted …(and no paypal in my country!!!)

It was really a big problem i wanted to solve, as i really wanted to keep the software for my business, and second i do not wanted to buy this later on high price..

I contacted them for alternative payment options, they said sorry for now we are working on other options.. but here we extend your trail to the date until that payment option is available! WOW they did it without even me asking them!

Now i am using their software for free until they have other means of payment to accept.

Not a big thing, companies do this! right?

But here is BIG thing, i got greedy and sent them another email saying THANK YOU! and told them my concern that when that payment option will be available i will not be able to take advantage of their discounter promotion (reduced price) ….

They said no problem.. we lock the current discounted price for your email.. so onward whenever you will us , you pay the current low price!!! is not it sweet?
They made my day!
(Even just my younger brother has screwed one of my website auction by reducing the reserve to $1, without him knowing what he was doing 🙁 but Email from Market Samurai
guys made me happy even i was angry with my brother’s negligence…

So Friends I wanted to share this with you that following Bob’s, Godaddy’s Founder, advice, remember customer support is very very important for your business growth, make great things happen for your customers to make them RAVE fans of your business.

Oh if you outsource your customer support, remember to teach these lessons to your support guy… do not let him be ever rude to your customers, who have PAID you their hard earned money.

Best Regards,
Mohsin Rasool

Google Wave – Best Tips & Tricks for Users

by

Hey Guys,

It is good to share that at last Google as sent me invitation for Google Wave and I can login and be the part of Google Wave!

If you are already using Google Wave, please share your best tips and tricks for a new user of Google Wave.

I would be sharing the exciting stuff which i found interesting about Google Wave after some time. Time to surf in Google Waves!

For now I have found these great blog posts full of best tips from great bloggers:

  1. Cheat Sheet: Hints and Tips For Google Wave – A good compilation of tips by David. You would learn the new terminologies used in Google wave and some other good tips, good for new users.
  2. Ultimate List of Google Wave Tips and Tricks – This is good collection of videos explaining many aspects of Google Wave and how you can make best use of them. Great video resource for Google Wave users by Keith.
  3. 6 Tips For Using Google Wave On Your First Project –  Nice easy to read list of 6 tips to use Google Wave in your projects to collaborate with your team members by Will Kelly.
  4. Google Wave: A Complete Guide – Nice easy to follow guide by Ben on Mashable blog. You are going to find some best tips there for new users of Google Wave.

That is it for now. You are free to share any other tip you may know to take Google Wave to next level.

Best Regards,

Mohsin Rasool

Google Apps – Future Of Business Communication

by

Google Apps is one of the best invention in the history as far as business communication is concerned. It offers everything you need. It has all the scalability your business ever is going to need. And It has no user manual for users and no training course to use as it is THAT easy.

Are you using Google Apps for your online business? I hate the standard email packages which comes with any hosting account. I always wanted to use GMAIL for my business communications but sometime customers do not like the fact that some business is using FREE email address like you@gmail.com .. BUT it all changed…

Yeah with Google Apps you can have backend which is built on GMAIL , but in the front-end you could have you@yourdomain.com and so on! So you enjoy the both worlds!

I suggest you take a look at Google Apps today if you have not considered it before. For a business with up to 50 users it is free. So for a small business online with few employees this is not going to cost you a cent! Check out Google Apps here.